FAQ – Our products

Robot Vacuum

• How long does the battery of a robot vacuum cleaner last?

  Battery life varies depending on the model, but many modern robot vacuum cleaners can run for 1–2 hours on a single charge, which is often enough to cover an average-sized home. Models with the ability to return to the charging station, recharge, and resume cleaning offer even greater convenience.

• What are the advantages of a robot vacuum cleaner compared to a traditional vacuum cleaner?

  Robot vacuum cleaners offer the convenience of automatic and scheduled cleaning, saving time and effort. They are ideal for reaching hard-to-access places such as under furniture and can clean continuously, helping keep your home cleaner. In addition, they are often quieter and more energy-efficient than traditional vacuum cleaners.

• Can robot vacuum cleaners clean all types of floors?

  Most robot vacuum cleaners are designed to work effectively on different floor types, including hard floors and carpets. Advanced models can automatically adjust their cleaning method depending on the floor type to achieve optimal results.

• Are robot vacuum cleaners effective at removing pet hair?

  Yes, many robot vacuum cleaners are specifically designed to handle pet hair. They have brushes and filters that effectively capture and retain hair and allergens, making them ideal for pet owners.

• How do robot vacuum cleaners navigate around a home?

  Modern robot vacuum cleaners use a combination of sensors, cameras, radar, and laser-guided systems to navigate around your home. They can create a map of your home for more efficient and systematic cleaning, avoid obstacles, and can even remember where they have already cleaned.

• Kan robotdammsugare moppa golv?

  Våra robotdammsugare-modeller erbjuder kombinerad dammsugning och moppning. Dessa modeller kan automatiskt växla mellan att dammsuga och moppa, vilket gör dem idealiska för att rengöra en mängd olika ytor effektivt. Vissa kommer med roterande moppar. 

• Hur underhåller jag min robotdammsugare för att förlänga dess livslängd?

  Regelbunden rengöring av borstar och filter, tömning av dammbehållaren och kontroll av sensorer och hjul för smuts och hår är viktigt för att hålla din robotdammsugare i bästa skick. Många modeller har också lätt avtagbara delar för enklare underhåll.

Surveillance cameras

• What features do Xiaomi surveillance cameras have?

  Xiaomi surveillance cameras have a variety of features, including high-resolution video, motion detection, night vision, two-way audio, and the ability to view real-time video through the Xiaomi Home app.

• How do I install a Xiaomi surveillance camera?

  Installing a Xiaomi surveillance camera is simple. Just follow the included instructions to mount the camera in the desired location, download the Xiaomi Home app, and follow the steps to connect the camera to your Wi-Fi network.

• Can I see what’s happening in real time when I’m away?

  Yes, with the Xiaomi Home app, you can view live video from your surveillance camera no matter where you are, as long as you have an internet connection.

• How does motion detection work?

  The cameras are equipped with sensors that can detect movement. When motion is detected, the camera sends a notification to your smartphone through the Xiaomi Home app, allowing you to immediately see what is happening.

• Do I need a subscription to use the cameras?

  No, you do not need a subscription to use Xiaomi surveillance cameras. All basic functionality, including real-time viewing and motion detection, is available at no extra cost.

• Can I record video and save it?

  Yes, you can record video and save it locally on a microSD card inserted into the camera. Alternatively, you can save recordings to a network-attached storage (NAS) device or another compatible storage solution.

• Are Xiaomi surveillance cameras weatherproof?

  It depends on the model. Some Xiaomi surveillance cameras are designed for indoor use, while others are built to withstand outdoor conditions. Check the specifications of each model to ensure it suits your needs.

• How is the image quality of the cameras?

  The image quality is very high thanks to the cameras’ high resolution, allowing you to zoom in and see details clearly.

• Can I use multiple cameras at the same time?

  Yes, you can connect multiple Xiaomi surveillance cameras to the Xiaomi Home app and manage them all from the same account. This makes it easy to monitor different areas of your home or business.

• What happens if the camera loses its internet connection?

  If the camera loses its internet connection, it will continue recording locally on the microSD card (if one is installed). When the connection is restored, you can access the recorded videos through the Xiaomi Home app.

Electric Scooter Support & FAQ

• What distinguishes Xiaomi electric scooters from other brands on the market?

  Xiaomi electric scooters are the world’s best-selling, thanks to an unbeatable combination of high quality, user-friendliness, and competitive prices. This success reflects our commitment to innovation, reliability, and customer satisfaction, making our scooters the obvious choice for many users worldwide.

• How long does delivery from mistore take?

  Mistore offers fast delivery within Sweden in 2–3 days for all orders, so you can quickly start enjoying your new Xiaomi electric scooter or accessories.

• Does Mistore offer support and service for their electric scooters?

  Yes, as an official Xiaomi store, mistore.se provides excellent support and service for all our electric scooters and products purchased here, so you can feel confident in your purchase. This also includes replacement of wear parts such as tires.

• What warranty is offered on Xiaomi electric scooters purchased from mistore?

  All Xiaomi electric scooters sold on mistore are covered by a two-year warranty, giving you extra confidence and security in your purchase. This warranty ensures that you receive support and service if your electric scooter needs repairs or shows any defects during this period.

• Are there safety accessories recommended for Xiaomi electric scooters?

  Yes, we recommend our popular Flash Helmet to ensure your safety on the roads. It is important to always consider safety when using an electric scooter.

• Can I connect my Xiaomi electric scooter to an app?

  Yes, you can connect your Xiaomi electric scooter to the Mi Home app to easily monitor distance traveled and remaining battery directly from your phone.

• Are Xiaomi scooters waterproof?

  Xiaomi scooters are generally not fully waterproof, but most models have some water resistance (usually IP54 or IPX5). This means the scooter can withstand splashes and light rain, but it is not designed to be ridden through deep water or exposed to persistent rain. To avoid damage, you should avoid riding in heavy rain or through large puddles.

Tablet

• What should you consider when buying a tablet?

  When buying a tablet, it is important to consider several factors:

  • Screen size and resolution: Larger screens are great for watching movies and playing games, while smaller ones are more portable. Higher resolution provides sharper images.
  • Battery life: Make sure the tablet offers enough battery life for your needs.
  • Storage space: Choose a model with sufficient storage or the option to expand it via a microSD card.
  • Processor and RAM: These affect the device’s performance, especially for multitasking and demanding applications.
  • Operating system: Consider which operating system (e.g., Android or iOS) best suits your needs and the apps you plan to use.
  • Connectivity: Check whether the tablet supports Wi-Fi, Bluetooth, and possibly mobile network connectivity.

  
  

• What are tablets good for?

  Tablets are versatile devices that are excellent for a variety of uses:

  • Media and entertainment: Perfect for watching movies, listening to music, and reading e-books.
  • Productivity: Useful for work, especially when paired with a keyboard. Great for emails, document management, and video conferences.
  • Creative projects: Ideal for digital art and design, especially models that support a stylus.
  • Education: Suitable for online courses, research, and reading.

  
  

• How do I choose between different operating systems on tablets?

  The choice of operating system depends on personal preferences and ecosystem:

  • Android: Offers customization and a wide range of apps. Compatible with devices from many different manufacturers.
  • iOS (for iPads): Known for its intuitive interface and strong app ecosystem. Good integration with other Apple products.
  • Windows: Suitable for users who need a tablet with the functionality of a traditional computer, compatible with Windows programs.

  
  

• Can tablets replace a laptop?

  Tablets can, in some cases, replace laptops, especially for basic tasks such as web browsing, media playback, and light productivity tasks. For more demanding tasks like advanced video editing or heavy software, however, a laptop may be a better choice. Some tablets, however, offer docking stations and keyboards that make them more similar to traditional laptops.

• Is it possible to use tablets for children's learning and gaming?

  Yes, tablets are an excellent tool for children's learning and entertainment. They offer a range of educational apps and games that can make learning interactive and fun. Additionally, many tablets come with parental controls to ensure safe and appropriate use for children. Consider also a writing tablet as an analog option, which can be drawn on—perfect, for example, in the car.

• What basic features do fitness trackers have?

  Our affordable fitness trackers offer features such as a step counter, heart rate monitor, sleep tracking, and calorie burn tracking, as well as notifications from your smartphone.

• Are fitness trackers waterproof?

  Yes, many of our models are designed to be water-resistant, making them suitable for various weather conditions and activities, including water sports.

• How long does the battery last in a fitness tracker?

  Battery life varies, but many of our fitness trackers offer impressively long battery life, ranging from several days to several weeks on a single charge.

• Can I sync the fitness tracker with my smartphone?

  Absolutely, most models can be synchronized with smartphones, giving you access to detailed data and personalized health goals through an app.

• Are fitness trackers suitable for all types of exercise?

  Our fitness trackers are versatile and suitable for a range of exercises, including walking, running, swimming, and cycling, depending on the features of the model.

• What is the difference between a fitness tracker and a smartwatch?

  Fitness trackers and smartwatches differ in features and design:

  • Fitness trackers: Primarily focus on tracking physical activity and health data such as steps, distance, calories burned, heart rate, and sleep quality. They are usually more compact, smaller, and have a simpler design. Battery life is typically longer due to fewer features.
  • Smartwatches: Are more versatile and function as an extension of your smartphone. They offer not only activity tracking but also features such as receiving and responding to messages, managing calls, controlling music, and accessing various apps. Smartwatches usually have larger screens and more advanced user interfaces compared to fitness trackers.

  
  

Smartwatch

• What can I do with a smartwatch from Mi Store?

  With our smartwatches, you can monitor your health, manage notifications, track activities, and much more. They are perfect for keeping track of your daily activities and improving your quality of life.

• How do I connect my smartwatch to my smartphone?

  Our smartwatches easily connect to your smartphone via Bluetooth. Just follow the steps in the included guide for a smooth and quick connection.

• Are these smartwatches waterproof?

  Many of our models are waterproof, perfect for use during workouts or in rainy weather. Check the specifications for each model to ensure it meets your needs.

• Can I change the strap on my smartwatch?

  Yes, you can easily change the strap on most of our smartwatches to match your personal style or for different activities.

• How long does the battery last on a smartwatch?

  Battery life varies depending on the model and usage, but our smartwatches offer good and long battery life, even on more affordable models, allowing you to use them for many days without needing to charge.

• Do smartwatches support contactless payment?

  Some of our smartwatch models support contactless payment, making it easy and secure to complete transactions with a simple hand gesture.

• Do you have spare parts and accessories for smartwatches?

  Absolutely, we offer a wide range of accessories and spare parts, including straps and chargers, to keep your smartwatch in optimal condition.

• Can I connect my smartwatch to my Android phone?

  Yes, our smartwatches are compatible with Android phones and also iOS. You can easily connect your smartwatch to your Android device via Bluetooth to sync data, manage notifications, and use various apps directly from your watch.

Generelle FAQ

• Is POCO Xiaomi?

  Yes. POCO was created by Xiaomi and still belongs to the Xiaomi ecosystem, although it operates as an independent brand in some markets. In some countries, Xiaomi focuses on Redmi, while others offer POCO instead.

• Is Redmi Xiaomi?

  Yes, Redmi is a sub-brand of Xiaomi that offers smartphones and devices of high quality at more affordable prices.

• Is Yeelight Xiaomi?

  Xiaomi and Yeelight have a close collaboration in smart lighting. Some products are branded Xiaomi Yeelight, while others are under their respective brand. Many Yeelight products can be used via the Mi Home app.

• Ja, vi sælger kun ægte Xiaomi-produkter.

  Yes, we only sell genuine Xiaomi products.

• What payment methods do you accept?

  We accept cards, Klarna, and MobilePay, so you can choose the best solution. Many “pay later” options are also available. We also offer Billie for B2B customers; if you are interested, please contact us.

• How long is the delivery time?

  2–5 working days, 2–4 for home delivery.

• Do you ship from local warehouses?

  We ship all our orders from Sweden.

• Do you have repair centers in Sweden, Denmark, and Finland?

  Repair center in Sweden: https://www.conmodo.com/sv

  In Denmark: https://repair.care1.dk/care1

  In Finland: https://resete.fi/

  (Please contact customer service if you are unsure which products should be sent to our repair center.)

• Do you support installment payments?

  Yes, we offer partial payment with “Buy now, pay later” or installment payments via Klarna.

• What do Class A/B/C mean?

  Class A: The product shows no signs of use, but the protective film/seal on the outer packaging has been broken.

  Class B: The product shows minor signs of use. Some accessories may be missing.

  Class C: The product shows clear signs of use but has no functional defects. Accessories may be missing.

• How long is the warranty on e-scooters/vacuum cleaners/robot vacuum cleaners/mobiles/tablets?

  Warranty for Xiaomi products:

  Smartphones: 2 years warranty.

  Other products: 1 year warranty.

  Scooters and vacuum cleaners: 2 years warranty for the scooter and 6 months warranty for the battery.

  If nothing else is stated, the warranty period is 1 year.

  Outlet products Class A: same as regular products.

  Outlet products Class B, C, D: 6 months warranty.

• Is it free to repair the product within the warranty period?

  We can offer free repairs for manufacturing defects within the warranty period, unless the damage is caused by water or other external factors.

Powerbank

• What should you consider when buying a power bank?

  Power banks with higher capacity provide more charges, but they are heavier and larger, so choose based on your needs. For daily use, 5,000–10,000 mAh is lightweight and portable, while around 20,000 mAh is better for travel and charging multiple devices.

  If you need to charge a laptop or other high-power devices, look for USB-C PD fast charging and high wattage output. Make sure the power bank supports USB-C PD or Quick Charge for faster charging, and consider models with multiple ports so you can charge several devices at the same time.

• Is Xiaomi a good brand for power banks?

  Yes. Xiaomi is generally a good brand, especially if you are looking for good value for money and quality. Xiaomi offers well-reviewed power banks with solid performance and modern features such as USB-C and fast charging.

• How large a power bank is allowed on flights?

  Most airlines, according to IATA/FAA guidelines, allow power banks up to about 100 Wh (approximately 27,000 mAh) in carry-on baggage without special approval, while anything over 160 Wh is prohibited on commercial flights. Power banks must always be carried in hand luggage and must never be placed in checked baggage.

REDMI NOTE 15

• Which model in the Redmi Note 15 Series should I choose?

  Redmi Note 15 5G is the best choice if you're looking for an affordable smartphone with a great display and a reliable camera for everyday use.

  Redmi Note 15 Pro 5G is ideal for those who want more power, a larger and sharper display, and an upgraded camera system.

  Redmi Note 15 Pro+ 5G is the flagship model, offering the strongest camera experience, faster charging, and a more premium overall feel.

• Is the Redmi Note 15 Series good for photography and video?

  Yes. The series is designed to capture sharp photos with a high level of detail, especially the Pro and Pro+ models, which feature a 200 MP camera.

  For video, models with optical image stabilization (OIS) provide more stable and smoother recordings.

• Does the Redmi Note 15 Series have an AMOLED display and 120 Hz refresh rate?

  Yes. The Redmi Note 15 Series features an AMOLED display with a 120 Hz refresh rate, delivering smoother scrolling, better app fluidity, and a more responsive experience throughout the system.

• How good is the battery life of the Redmi Note 15 Series?

  Battery life is one of the strongest features of the series. You get a high-capacity battery and efficient performance that lasts a long time on a single charge, making the models well suited for work, travel, and entertainment.

• How fast do the Redmi Note 15 models charge?

  The Redmi Note 15 Series supports fast charging, but charging speeds vary depending on the model. The Pro+ is the fastest, while the Redmi Note 15 and Redmi Note 15 Pro also offer very good charging performance for their price range.

• Does the Redmi Note 15 Series support 5G and NFC?

  Yes. All models in the series are equipped with 5G for fast connectivity, as well as NFC for convenient payments and quick pairing with compatible accessories.

• Is the Redmi Note 15 Series durable and built to last?

  Yes. The series is designed with durability and protection in mind, and several models feature a high IP rating for dust and water resistance. This makes them more reliable and reassuring to use, even in demanding everyday environments.

• Does the Redmi Note 15 Series have a headphone jack?

  No. The Redmi Note 15 Series does not have a 3.5 mm headphone jack.

  For audio, you can use USB-C headphones or wireless headphones via Bluetooth.

• Does the Redmi Note 15 Series have stereo speakers?

  Yes. The series features stereo speakers, providing better sound quality for movies, music, and gaming compared to phones with only a single speaker.

• Does the Redmi Note 15 Series have a fingerprint scanner?

  Yes. The Redmi Note 15 Series features an in-display fingerprint scanner for fast and secure unlocking.